Privacy policy

Last updated: March 31, 2026  

WELAB BIOTECH GmbH ("we", "us", "our") operates this website and provides related services. This Privacy Policy explains how we collect, use, and protect your personal data.  

1. Personal Information We Collect  

We may collect the following types of personal data:  

– Contact details (name, email address, shipping and billing address, phone number)  
– Order and transaction data  
– Account information (if applicable)  
– Communications with us  
– Device and usage data (e.g. IP address, browser, interactions with the website)  

2. How We Use Your Information  

We use your personal data to:  

– Process and fulfill orders  
– Provide customer support  
– Improve our website and services  
– Send marketing communications (only where permitted or with your consent)  
– Prevent fraud and ensure security  
– Comply with legal obligations  

3. Legal Basis for Processing (EU/EEA)  

If you are located in the European Economic Area, we process your data based on:  

– Performance of a contract (e.g. order fulfillment)  
– Legal obligations  
– Legitimate interests (e.g. improving our services, preventing fraud)  
– Your consent (e.g. marketing communications)  

4. Sharing of Personal Data  

We may share your data with trusted service providers who support the operation of our store, including:  

– Shopify (hosting and e-commerce platform)  
– Payment providers  
– Shipping and logistics partners  
– IT and analytics providers  

Shopify acts as a service provider and processes personal data on our behalf in order to support the operation of our store.  

5. International Transfers  

Your personal data may be transferred and processed outside the European Economic Area.  
Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.  

6. Data Retention  

We retain your personal data only for as long as necessary to:  

– Provide our services  
– Comply with legal obligations  
– Resolve disputes and enforce agreements  

7. Your Rights  

You have the right to:  

– Access your personal data  
– Correct inaccurate data  
– Request deletion  
– Restrict or object to processing  
– Withdraw consent  
– Request data portability  

You may also lodge a complaint with your local data protection authority.  

8. Cookies  

We use cookies and similar technologies to improve your experience, analyze website traffic, and support marketing activities.  You can manage cookie preferences through your browser settings.  

9. Security  

We implement appropriate technical and organizational measures to protect your personal data.  
However, no method of transmission over the Internet is completely secure.  

10. Contact  

If you have any questions about this Privacy Policy or your personal data, please contact us at:  

info@welabbiotech.com  

We do not sell your personal data.